Signature Transfers Ltd Privacy Policy

At Signature Transfers, we prioritize the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, and protect your data in accordance with the EU General Data Protection Regulation (GDPR) and the UK Data Protection Act.

When and What Type of Information We Collect

We collect personal data both directly from you and indirectly through third-party services.

Direct Collection:

When you book a trip through our website, we collect the following information:

• Name
• Contact details (phone number, email address)
• Pickup and drop-off locations
• Flight number (if applicable)
• Information about additional services (e.g., baby seat, wheelchair assistance, extra luggage)

Indirect Collection:

We use third-party services like Google Analytics and Google Ads to collect data about website usage and advertising performance. This data does not include personal information.

Categories of Personal Data

We collect the following categories of personal data:

• Booking Information:

  Name, contact details, pickup/drop-off locations, flight number.

• Additional Services:

  Information about any extra services requested (e.g., baby seat, wheelchair assistance)

Use of Personal Data

• To complete your booking and provide our services
• To comply with legal obligations
• To improve our website and marketing efforts (using anonymized data)
We will never sell or share your personal data with third parties for their own marketing purposes.

Cookies

Cookies are small pieces of data stored on your computer, mobile phone, or tablet by your web browser when you visit a website. We use cookies on our Heathrow Local Cars website to improve your experience and ensure our services function effectively. We recommend keeping cookies enabled, but you can easily disable them through your browser settings.

Here are the types of cookies we use :

• Essential Cookies:

  These cookies are necessary for the website to function properly. They enable basic features like page navigation and access to secure areas of the website. Without these cookies, services you have requested, such as support or live chat, cannot be provided.

• Analytic Cookies:

  These cookies collect anonymous information about how visitors use our website. This data helps us understand which pages are most popular and how visitors move around the site, allowing us to improve the overall user experience.

• Functionality Cookies:

  These cookies allow our website to remember choices you make, such as your login details or language preferences. They provide enhanced, personalized features and ensure that you don’t have to re-enter your information each time you visit.

• Traffic & Demographic Cookies:

  These cookies gather non-personal information about your visit, including device type and IP address. This data helps us analyze traffic patterns and demographic trends to improve our services and marketing efforts.

Security

We employ robust security measures to protect your data from unauthorized access, use, or disclosure.

Disclosure of Information

We may share your data with trusted third-party service providers (e.g., payment processors, cloud storage) to facilitate our operations. We have strict contracts in place to ensure your data remains protected.

We may use anonymized data for website and marketing improvements. This data cannot be used to identify you personally.

Data Retention

We retain your data for as long as necessary to fulfill the purposes outlined in this policy, comply with legal requirements, or resolve disputes.

Your Rights

You have the right to access, rectify, or erase your personal data. You can also object to data processing, withdraw consent, or restrict data processing. To exercise these rights, please contact us at info@signaturetransfers.co.uk.

Children's Privacy

Our services are not aimed at children under the age of 13. We do not intentionally collect personal data from individuals in this age group. If you are a parent or guardian and believe that your child has provided us with personal data, please contact us. We will promptly take steps to remove the data from our systems.

Links to Other Websites

Our website may contain links to other websites. We are not responsible for the privacy practices of these websites.

Data Breach Notification

In the event of a data breach, we will notify affected individuals promptly and explain the steps taken to mitigate the impact.

For any questions or concerns about this Privacy Policy, please contact us at info@signaturetransfers.co.uk